1 · The booking
TRP4819✓ Confirmed
LHR
18:15
10h 20m direct
MLE
08:35 +1
- outbound
- 15 Aug 2026
- return
- 22 Aug 2026
- passengers
- 2 adults
- flights
- £1,560 paid
- hotel
- Not booked
Sarah Chen
Explorer · 2 years- stays
- 4-star, overwater villa
- last trip
- Lisbon, Sept 2024
- booking lead
- 5.2 weeks
- attach rate
- 68%
- channel
- In-app message
2 · The agent decides
- Booking read: LHR → MLE, 15–22 Aug, 2 adults, booked six weeks before departure.
- No hotel on the booking, so the cross-sell window is open. Six weeks out is the peak attach window for beach trips.
- Customer match: Explorer tier, prefers 4-star overwater villas, last trip Lisbon 2024.
- Maldives inventory: 340 properties across resort tiers for these dates.
- Attach probability 73%. Preferred channel: in-app message.
Contact: yes. Send a hotel recommendation now.
Best window: within 30 minutes of the booking confirmation.
73%attach probability
Follow-up plan (4 touches)
- NowBooking confirmed In-app Hotel recommendationPersonalised by budget
- +24hHotel confirmed Email Travel insuranceCover sized to trip value
- T−14 daysScheduled Push Resort transferSpeedboat or seaplane, matched to the hotel
- T−2 daysScheduled Email Check-in and tipsWeb check-in reminder and destination guide
Starts the conversation on Sarah's phone.
3 · Sarah's app
My TripsTRP4819
LHR → MLE · 15–22 Aug · 2 adults
LHR → MLE
15–22 Aug 2026 · 2 adults
Nothing yet. Send the first contact to start.
Location
per room / night
behind the scenes0 tokens
Waiting for the first contact…